![]() ![]() With the email you use in the forum, check to see what the account is selected. Thanks sincerely for any insight or a full resolve of this issue. Who do I talk to about extending the studio trial due to my not being able to use it during this issue. The 1st tech thought it might be something with the email being attached to that version. I believe this issue has been forwarded to a specialist under ref:_00D4081l2._500Do7qoQE:refīut would love to know the reasoning behind a full uninstall from my end for a web portal issue, or why this is happening at all.Īlso curious why I see a free version on the portal when I don’t think I ever signed up for it. I use one email that is acknowledged on the web portal but I do sign in thru google. I hope to be purchasing a new laptop in about two months and would like to make that set up process as seamless as possible. I am only using the Enscape extension right now but will be installing profile builder and round corner soonish.Ĭan someone explain to me why the web portal shows that I have the product on one page, but will not let me download it or manage it. I am open to doing that next week when I have a little spare time, but it seems to me to be a web portal issue, not a program issue. I am reluctant to do that because SketchUp is running fine and I need to use it. Now the tech is saying to uninstall every thing including extensions and start over. then relaunched sketchup and the management portal. I might consider moving to Studio but have ran into an issue downloading V-ray because the last tech I had contact with revoked it? So eventually when this is worked out I would like to give it a try, mainly for v-ray.Īs directed by the 1st tech support contact I shut down all instances of SketchUp running on the computer ( 2023 only) and deleted the “login_session.dat” file. (Free And Studio trial ) The “Plan Settings page” only SketchUp free and the Studio trial that I downloaded as a workaround to install a pro version to work on an ongoing project. the :my "products page " says “You currently have no plans or products assigned to you.” The "members page " shows the pro subscription but when i click to modify access, it doesn’t come up and the radio buttons don’t work for what is shown. ![]() This has become an issue with sketchup because the management web portal does not show my pro subscription on a page that I can download it or manage it. I recently reset my laptop to free up hard drive space and do a general cleanup. ![]() Not 100% sure if this is the right place to post this but here goes. ![]()
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